WASA is says it needs every home and business owner to participate in its recently announced Customer Service Improvement Survey.

At the Survey’s formal launch on April 19th, Public Utilities Minister Marvin Gonzales said if the Authority was not aware of who or where its customers are and their levels of water consumption, then ongoing investments would have limited impact or benefit.

Ac cording to WASA, the survey should take about five minutes to complete.

It is available online either via the websites for WASA or the Public Utilities Ministry, or any of WASA’s social media platforms.

Persons can also take the survey at any WASA Customer Service Centre, or at various Regional Corporations, on specific dates to be announced in the media.

Those who are unable to complete the survey online will be able to participate in the second phase roll-out, which will see over 400 surveyors going door to door from July 1st 2024.

This second phase is expected to be completed in four months, while the assessing and reconciling of the updated data, will take a further two months.

The Authority anticipates that the entire survey exercise will be completed by the end of 2024.

WASA says the survey solicits updates on all facets of its customer database, and will include geo-tagging each customer’s location, and collecting data on the current real demand in all areas, along with household storage capacity.

It says the updated information will enable it to improve project planning and better allocate resources to provide adequate supplies where and when needed, by appropriately adjusting existing system outputs to achieve more equitable distribution nationwide.

It adds that the data gathered will help facilitate improved levels of service to customers on different fronts, e.g. the introduction of a new Interactive Voice Response system will instantly recognize a customer’s location and be able to provide real-time updates on service issues, thereby reducing wait time significantly.

It says the IVR system will be linked to the Operational Control Centre, which will be launched in the coming weeks.

The OCC, when fully operational, will provide WASA with an overview of the network of water and wastewater treatment, transmission, distribution, and collection throughout Trinidad and Tobago.

It adds that “The information update will facilitate the full digitalization of WASA’s database, that will result in faster turnaround time in obtaining Clearance Certificates, resolving billing queries, and provide improved communications regarding service disruptions and other service-related issues, including electronic billing, and regularization of unregistered customers.”