The Office of the Ombudsman has launched its new digital case management system to enhance investigations into complaints against public authorities.

It’s called the Ombudsman Advanced Solutions Investigation System or OASIS.

Speaking at the launch on Monday, Ombudsman Rajmanlal Joseph said it will empower the institution to function outside the limitations of physical files and office spaces.

It features an electronic repository of all complaint files, task-related reminders, and a real-time dashboard that alerts users to developments requiring attention.

Members of the public can lodge their complaints via the website ombudsman.gov.tt