Refunds & Returns Policy

Effective Date: [October 9^th 2025]

Thank you for shopping at 103.1FM. We want you to be satisfied with your purchase. Our policy is designed to be fair to both you (the consumer) and us, and to comply with the Consumer Protection and Safety Act, Chap. 82:34 and related laws in Trinidad & Tobago.

1. Definitions

Consumer: a person who buys goods or services for personal, domestic or household use (not for resale).
Goods: the products sold by us via this website.
Defective / Faulty: goods that have manufacturing faults, are unsafe, not fit for purpose, not matching the description, or failing to meet reasonable expectations of quality.
Return Window: the time period in which goods can be returned.

2. Your Rights under Trinidad & Tobago Law

Under the Sale of Goods Act, goods must correspond with their description. trinidadandtobagolegalrights.blogspot.com+2consumeraffairs.gov.tt+2
Goods sold must be of merchantable quality (i.e. fit for their purpose, free from defects, durable) unless defects were disclosed before purchase. trinidadlaw.com+2consumeraffairs.gov.tt+2
The Adverse Trade Practices Order (2000) prohibits blanket “No Refund / No Exchange” policies. These are invalid or unenforceable if the goods are defective, misdescribed, or fail to perform as claimed. Law For All TT+2consumeraffairs.gov.tt+2

3. Returns & Refund Eligibility

You may request a return or refund if:

The goods are defective, unsafe, or materially different from the description.
The goods are not fit for the purpose explicitly or implicitly made known at the time of purchase.
You received damaged goods.
You believe there is a manufacturing defect.

You cannot return goods simply because you changed your mind, unless we expressly offer that option (see Section 5). Also, goods which have been irreparably altered, misused, or damaged after delivery may not qualify.

4. Time Limits

You must notify us of the defect or issue within 48 hours of receiving the goods.
Once approved for a refund, the item(s) (as received) must be returned to 103.1FM within 7 days for a refund/exchange.

5. Refunds, Replacements, and Exchanges

If the goods are defective or misdescribed: we will, at your choice, refund or replace the goods.
The refund will be for the full price paid (including any taxes and standard delivery to you), and we will cover the costs of return shipping if the defect or misdescription is our fault.
Replacement goods will be equivalent or superior in kind.

6. How to Return

Contact us at [admin@103fm.tt or 868-310-1039] with your order number, description of issue, and photos if applicable.
We will assess the issue and reply within 5 business days with instructions.
Pack the item securely, including all original packaging, instructions, accessories, tags. The item(s) must be returned as was received.
Ship it to the address we provide, following our return shipping instructions.

7. Refund Processing

Refunds will be processed within 14 business days of our receiving the returned goods.
Refunds will be made via the original method of payment whenever possible.

8. What Costs Are Covered

If the return is because of a defect, misdescription, or error on our part:

We cover all return postage or shipping fees.
We cover any handling/restocking fees (if any), except where the law permits them in limited cases.

If you are returning something for other reasons (if we allow), you may need to cover the cost of return shipping.

9. “No Refund / No Exchange” Policy

We do not subscribe to blanket “no refund / no exchange” policies. Under the Adverse Trade Practices Order, statements like that are unlawful when goods are defective or misdescribed. Loop News+2Law For All TT+2

10. Exceptions & Limitations

Some items may not be eligible for returns, such as:

Perishable goods (food, flowers, etc.)
Customized or made-to-order items
Goods that are sealed for hygiene reasons (e.g. undergarments, etc.), where the seal is broken
Goods where damage is clearly due to misuse, negligence, or improper handling

11. Your Obligations

Examine the goods on receipt, and inform us of any defects, damage, or discrepancies as soon as possible (within 48 hours).
Preserve the item, its packaging, accessories, and documentation until the return or resolution is completed.

12. Dispute Resolution

If you believe we have not honoured your rights under this policy or law, you can:

Contact our office in writing.
If unsatisfied, lodge a complaint with the Consumer Affairs Division, Ministry of Trade, Industry and Consumer Affairs, Trinidad & Tobago.
You may also consider seeking legal advice or court redress if needed.