Editorial

Challenging Our Right to Better Service

Challenging Our Right to Better Service

Another day, another uproar. This time, it has to do with reports of possible regulations to govern the use of Android boxes in Trinidad and Tobago. According to media reports, the call for such measures originates with subscription television providers, who reported a drop in sales. One article stated that sales for them had dropped from 183 million dollars in the last quarter of 2016, to 164 million dollars for the same period in 2017. The Telecommunications Authority was subsequently brought in, because the belief is that Android boxes, which allow users to stream content, are to blame for the drop in sales. One report even speculated that importation of the box could be banned altogether under the Copyright Act.
This is how big, traditional business in T&T reacts to competition: they seek the help of those in authority to stamp out the competition in a bid to protect their own interests. We have seen this time and time again. It does not go unacknowledged that the local economy is in need of a helping hand. But businesses must be willing to go the extra mile to ensure their product or service is appealing to begin with. A quick glance at the social media account of any subscription television provider in this country paints a vivid picture of poor customer service and satisfaction. And we literally mean ANY provider. They all have abysmal reputations, with complaints ranging from poor quality signals, to outrageous bills. No wonder citizens began choosing an alternative service. They did not simply hop on a new technology bandwagon. The vast majority grew fed up of consistent poor service and began to consciously weigh their options.
If regulations are in fact passed, these very people, who simply want a quality service for a reasonable price, will be thrown into the proverbial corner. In some cases, they won’t be able to afford local subscription TV. Some would say to just watch local TV instead. A heartless, entitled thing to say, especially to those people who work hard for a living, and at the end of the day, simply want to go home to a few amenities, like dinner and their favorite TV show or a funny movie. The Telecom Authority, in our view, really should get its priorities in order and mandate those under its purview to provide at least, the basic quality of service to their clients first, before stamping out any semblance of competition to these subscription television opportunists

Web Master

June 14th, 2018

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